All your questions, in one place.

A PDF and 14 daily emails, right after payment. The delivery email brings the PDF, as a private download link you can save and keep, and Day 0, the vet visit; then one email a day for Days 1–14, on the track you choose. Nothing is posted to you, unless you also order Little Wins, Felina Home or the method kit.

One each morning, Days 1 to 14, from the day after your guide arrives, each with that day’s step. Every step is in the PDF too, so a missed morning is never lost.

The vet check, in the email that brings your guide. New or sudden behaviour can have a medical cause, including pain, and only a vet can rule it out.

No, start with your vet. Sudden changes can have medical causes, including pain. Once those are ruled out, the guide helps you work on what’s happening at home.

You can start reading. Days 1–3 are about watching and taking notes, and they change nothing your vet needs to see. Bring your notes to the appointment, and wait for your vet’s answer before the changes on Day 4. On the aggression track, read the safety chapter first and watch only from a safe distance.

The one for the problem that’s hardest to live with right now: the guide helps you choose at the end of Day 3. Spraying is on the litter box track. Tension between cats, and a cat who bites or swats people, are on the aggression track. A cat who runs from visitors or noises is on the fear track. If anyone is getting hurt, start with the aggression track’s safety chapter.

No: one guide covers all four, with a track for each. If you see more than one, the guide tells you where to start: safety first if anyone is getting hurt, then whatever your vet flags, then the problem that weighs most on your cat. Still unsure? Write to us: our team answers by email.

Yes. The guide is written for one-cat and multi-cat homes, and competition for the box, the food or the best spots is one of the drops it looks for. If the cats themselves don’t get on, that’s the aggression track.

We can’t promise that, and we’d be wary of anyone who does. Every cat and every home is different. What we can promise is a clear method to find what’s behind it and what to change, one step at a time.

Yes. Our team answers by email, at hello@felinacatcare.com, about your order or a step you’re unsure of. We aren’t your vet, so if a question needs one, we’ll tell you.

No. The guide is a method you follow at home. It can’t examine your cat or see your home. Your vet comes first, on Day 0, and the guide tells you when to ask your vet about a veterinary behaviourist: if someone has been hurt, if your cat stops eating or hurts themselves, or if nothing has changed after the 14 days and a second vet visit.

Yes. Try the guide for 30 days from the day it arrives. If it isn’t right for you and your cat, write to us and we refund you in full, even if you’ve started it.

No. It’s a plug-in diffuser for the home. It isn’t a medicine, and it doesn’t replace your vet.

The guide is the method, and the changes you make at home are where things happen. The method kit brings what the method uses again and again: Little Wins for the reward steps, a new toy for play, refills for the diffuser and the next printable step. So it’s all at hand, and it’s easier to keep going. Little Wins are treats and Felina Home is a plug-in diffuser: neither is a medicine, and neither replaces your vet.

Yes. Any treat your cat loves will do for the steps that use one, and any toy your cat enjoys will do for play. The guide also asks for a plug-in diffuser, and any diffuser of this kind will do too. The method kit is there so it’s all at hand, every 8 weeks.

Little Wins: up to ten pieces a day for an adult cat of about 4 kg, counted as part of the day’s food. Felina Home: one diffuser in the room your cat uses most, left on, with a new refill every 30 days or so. The full composition and the safety information will be on the labels, and on the Little Wins and Felina Home pages, before they go on sale. With a special diet or an allergy, ask your vet first.

Yes, at any time: a single bag of Little Wins, Felina Home with its first refill, refills in packs of two, or the method kit, every 8 weeks.

Yes: Little Wins and Felina Home are the home set, and the complete plan adds the guide.

Every 8 weeks you get two bags of Little Wins, two refills for the diffuser, a new toy chosen for your track and the next printable step of Keep, with delivery included. You pay at each delivery: €49.90, the toy and the sheet included. With the diffuser in the first delivery, the first payment is €79.80. More about the kit.

At each delivery, for that delivery only: the first when you subscribe (€79.80 with the diffuser, €49.90 without), then €49.90 every 8 weeks, just before each parcel leaves.

Online, from the link in any of our emails about your kit, at any time before the next delivery. You can pause, skip a delivery or cancel online at any time before the next delivery. No phone call, no form.

No. The guide is sold on its own, or in the complete plan, and arrives by email right after payment. The kit brings what it uses, every 8 weeks.

It happens: cats change their minds about food. Write to us, or skip or cancel before the next delivery.

Across the EU: to the 27 member states, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. The delivery cost is shown on Stripe’s checkout page before you pay. The guide is digital and arrives by email, wherever you are.

The guide has 30 days from the day it arrives, even if you’ve started it: write to us and we refund you in full. One email is enough. Your EU right of withdrawal works differently for the guide: EU law gives you 14 days to withdraw from a purchase. For a guide, that right ends once it’s delivered: at checkout you ask for it to be delivered straight away, and you accept that the right of withdrawal ends when it is. Until then, you can still withdraw. For Little Wins, Felina Home and its refills, and each delivery of the method kit, you have 14 days from the day they arrive to withdraw, as EU law gives you, and we refund what you paid for them, with the standard delivery cost.

Yes. For the guide, it ends once it’s delivered, with your consent at checkout. For Little Wins, Felina Home and its refills, and each delivery of the method kit, you have 14 days from the day they arrive to withdraw, as EU law gives you, and we refund what you paid for them, with the standard delivery cost. The details will be in our terms of sale, published when sales open, with an online withdrawal form.

Yes. Press the button on the free preview page and the PDF downloads: no email, no payment, no card.

We only email you if you asked us to: the free preview or the free email track, a note when something you asked about opens, your order and guide emails, and Felina news only if you ticked the box. We don’t sell your data, and every email has an unsubscribe link. Details are in our privacy policy.